Legal information

Companies Act 2006 required information
Registered office
8 Exchange Court
London
WC2R 0JH   

Company registration number
400412    

Place of registration
England & Wales     

VAT number
761356625

Privacy
Your privacy is important to us and this section sets out how we use and protect any information you give us when you use our website.

On registration, you may provide us with your name, your e-mail address and other information. Without that information, we cannot provide our services. We have installed physical, electronic and managerial processes that keep your information safe when it is collected and subsequently stored.

We will not sell, distribute or pass any of your information to any third party without your express permission. We may contact you to request permission to send you promotional information and details of properties in which you might be interested.

Under the Data Protection Act 1998, it is your right to ask for details of any personal information we hold about you. If you would like a copy of that information, please write to Data Protection, AG&G, 8 Exchange Court, London WC2R 0JH. We reserve the right to charge a small fee. You may not request any information about anyone else, including business colleagues.

Complaints procedure
AG&G are proud to be Chartered Surveyors, operating under a strict and ethical Code of Conduct. AG&G has in place a complaints handling procedure in compliance with RICS regulations.AG &G has in place a procedure for dealing with complaints by clients.   We have an obligation to our clients to handle complaints promptly, fairly and effectively.  Set out below is the procedure which we will follow in dealing with your complaint.

You should first contact James Grimes or in his absence David Gooderham (both directors of AG &G) to advise them of your complaint. Where this is initially made orally you will be requested to confirm in writing a summary of your complaint.

Once we have received your written summary of the complaint, we will contact you in writing within 14 days from receipt of that complaint to inform you briefly of our understanding of the circumstances leading to your complaint. We will also request you to specify those documents that are relevant to your complaint and, where we do not have copies; request that you supply them to us so that we can properly investigate the complaint. At the same time, we will invite you to make any comments that you may have in relation to our response or the documents referred to or supplied by you.

Within 28 days of receipt of your written summary and any copy documents referred to or upon which you rely, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and let you know what actions have been or will be taken.

Thereafter, if you still remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through one of the two following RICS approved routes:

Consumer Redress Scheme
Ombudsman Services: Property
PO Box 1021
Warrington WA 4 9FE

Business Redress Scheme
CEDR Solve
The International Dispute Resolution Centre
70 Fleet Street
London EC4Y 1EU